This practical 2-day training course has been specifically developed to assist managers in enhancing their function and performance. Delegates will learn to manage the everyday business processes within their departments, and lead self-driven teams capable of achieving the objectives set and turning their departments into indispensable company assets.
Essential Management Skills
All organisations comprise a staff complement that has to be managed and motivated to realise the daily activities and long-term goals of the various departments and the organisation as a whole. A manager’s effectiveness is therefore measured by the effectiveness of his or her people and their performance.
It is essential that managers are able to align the capabilities within their departments with the growing demands of the business environment. Managers should also provide a clear strategic framework for their staff and motivate their teams to achieve the objectives set for success. This requires both an understanding of the management function as a whole and the ability to utilise an array of interpersonal skills to solve any problems that might arise and enhance the productivity within a team.
This practical 2-day training course has been specifically developed to assist managers in enhancing their function and performance. Delegates will learn to manage the everyday business processes within their departments, and lead self-driven teams capable of achieving the objectives set and turning their departments into indispensable company assets.
Course Outline
- Defining the manager’s role
- Analysing the management function
- Defying the Peter Principle to ensure long-term success
- Understanding the essential elements of a thorough planning process
- Identifying the ground rules of effective organisations
- Learning to appreciate the essential role of effective management control
Creating an effective team
- Understanding the characteristics of effective teams
- Knowing which type of person will enhance your team
- Using practical and proven interviewing techniques to accurately assess the applicants
- Ensuring that your interviewing and selection procedures comply with the stipulations of the LRA
Developing the ability to think strategically
- Understanding the importance and nature of purpose, and translating it into a practical mission statement
- Setting clear, attainable and measurable objectives
- Establishing key performance areas and setting measurable performance standards
- Involving your team in developing a strategy for success
Analysing problems and making decisions
- Discerning the real problem from the many symptoms
- Learning to evaluate the consequences and make balanced management decisions
- Overcoming barriers to creativity for effective problem solving and management
- Enhancing your personal proficiency
Acquiring essential people management skills
- Improving both your and your team’s communication skills
- Investigating various theories on motivation – and learning how to make them work for you
- Applying the principles of job enrichment to create self-driven work teams
- Completing simple and meaningful staff performance appraisals
Ensuring that you and your department add value to the organisation as a whole
- Distinguishing leadership from management
- Acquiring a leadership style that empowers your people and gets results
- Delegating: who to and how to
- Implementing effective management controls in order to reduce the necessity of crisis management
Who should attend?
This programme will be extremely beneficial to all managers who have never received formal management training. It will also benefit experienced managers and senior executives who wish to enhance their management skills.
